Effective August 3, 2026.
Article 1 – General
These Terms apply to the relationship between the Company and the Client and replace any prior terms, unless the Company agrees otherwise in writing.
Article 2 – Quotations, orders
2.1 Quotations and estimates are not binding commitments.
2.2 The Company may change prices or delivery dates if the project changes materially. A contract is formed when the Client accepts a quote, orally or in writing, or when the Company confirms an order.
2.3 Anyone who places an order with the Company may be treated as the Client.
2.4 Statements by Company representatives are binding only if the Company confirms them.
Article 3 – Changes to or cancellation of orders
3.1 If the Client makes major changes after a contract is formed, the Company may adjust the price, change the delivery date, or cancel the order. If cancelled, the Client must pay for work already completed.
3.2 If the Client cancels an order, the Client must pay for completed work and, when applicable, preparation time for work not yet performed.
3.3 If the Company reserved time for cancelled work, it may charge 50% of the agreed price for the unfinished portion.
Article 4 – Execution of orders and non-disclosure clause
4.1 The Company will complete orders professionally and to the best of its ability, based on the purpose provided by the Client.
4.2 The Company shall keep any information provided by the Client confidential in so far as this is possible in connection with the performance of the contract. The Company shall require its employees to observe this code of confidentiality. However, the Company shall not be liable for any breach of confidentiality by its employees if it can sufficiently demonstrate that it was unable to prevent the same.
4.3 Unless agreed otherwise, the Company may use third parties to complete all or part of an order. The Company shall require any such third party to observe this code of confidentiality. However, the Company shall not be liable for any breach of confidentiality by such third parties if it can sufficiently demonstrate that it was unable to prevent the same.
4.4 The Client should provide requested background information, reference materials, and terminology lists as needed to complete the work. These are provided at the Client’s cost and risk.
Article 5 – Agreed date and time of delivery
5.1 Delivery dates are estimates unless the Company agrees in writing that a deadline is fixed. The Company will notify the Client promptly if it expects a delay.
5.2 If a fixed deadline is missed for reasons within the Company’s control and further delay is unreasonable, the Client may cancel the contract. The Client must still pay for work already completed.
Article 6 – Prices and payment
6.1 Quoted prices apply only to the agreed services, products, and specifications.
6.2 The Company may increase the price if the work or costs are greater than reasonably expected due to difficult, incomplete, unclear, or limited source materials.
6.3 Payment is due net30 from the invoice date unless the Company states another term in writing. Payment must be made in full, in the invoiced currency, without discount or deferral.
Article 7 – Complaints and disputes
7.1 The Client must notify the Company in writing of any complaint as soon as possible. A complaint does not pause or remove the Client’s payment obligations.
7.2 If the Client questions specific translation passages and the Company shows they are not incorrect, the Company may charge for the time and expenses spent responding.
7.3 For a valid complaint, the Company will have a reasonable chance to correct or replace the product or service. If that is not practical, the Company may offer a discount.
7.4 The Client may lose the right to complain about any part of the product that the Client, or someone acting for the Client, has edited.
Article 8 – Liability and indemnity
8.1 The Company is responsible only for direct, proven losses caused by the Company’s own shortcomings. The Company is not responsible for indirect, consequential, business, delay-related, or profit losses.
8.2 The Company’s liability will not exceed the invoice value for the order, except where a different limit is required by law.
8.3 The Client will protect the Company from third-party claims arising from the Client’s use of the Company’s products or services.
8.4 The Client will also protect the Company from third-party claims alleging that the work violates ownership, patent, copyright, or other intellectual property rights.
Article 9 – Dissolution and force majeure
9.1 If the Client does not meet its obligations, the Company may suspend work or cancel all or part of the contract. Any unpaid amounts become due immediately.
9.2 If events outside the Company’s control prevent performance, the Company may cancel the contract without compensation. Examples include fire, accidents, illness, strikes, riots, war, terrorism, transport delays, government action, internet outages, supplier failures, or similar events beyond the Company’s control.
9.3 If the Company is compelled by force majeure to discontinue further performance of the contract, the Company may still charge for work completed and costs already incurred.
Article 10 – Copyright
10.1 Unless agreed otherwise in writing, copyright in translations transfers to the Client after the Client has fully paid and met all obligations for that order.
10.2 The Company may use tools such as translation memories to produce translations. Any rights created by those tools belong to the Company unless agreed otherwise.
Article 11 – Governing law
11.1 These Terms are governed by the laws of the State of Texas, USA.
